Responsible Gambling at OrionsBet Casino

OrionsBet Casino is committed to providing an entertainment-focused gaming environment where players can enjoy our products safely and responsibly. Gambling should always be a form of leisure, never a way to solve financial difficulties or manage personal problems. This Responsible Gambling Policy explains how we promote safe play, what tools are available to you, and where you can find independent help and support.

1. Our Responsible Gambling Principles

We operate under the following core principles:

  • Gambling is entertainment, not a source of income.
  • You should only gamble with money you can afford to lose.
  • You should always remain in control of your time and spending.
  • Minors and self-excluded persons must never be allowed to gamble.
  • We will provide tools, information, and support to help you manage your play.

While OrionsBet Casino is licensed in Curaçao and Costa Rica, we voluntarily implement responsible gambling measures designed to support safer play and to help prevent gambling-related harm.

2. Recognising Problem Gambling

Most players use our services for entertainment. However, for some, gambling can become a problem. You may be at risk if you recognise several of the following signs:

  • You gamble with money needed for rent, bills, debts, or daily living.
  • You chase losses or increase stakes to recover previous losses.
  • You borrow money or sell possessions to fund gambling.
  • You lie to family or friends about how much or how often you gamble.
  • You feel anxious, depressed, or irritable when you cannot gamble.
  • You neglect work, study, family, or social obligations because of gambling.
  • You repeatedly try to stop or cut down but cannot.
  • You use gambling to escape problems, stress, or negative emotions.

If any of these points apply to you, we strongly encourage you to use our responsible gambling tools and to contact a professional support organisation (see Section 9).

3. Age Verification and Underage Gambling

OrionsBet Casino strictly prohibits access to anyone under the legal age for online gambling in their jurisdiction.

  • We conduct Know-Your-Customer (KYC) and age verification checks.
  • We may request proof of identity and age at any time.
  • Accounts found to be used by minors will be closed and any winnings voided.

Protecting Minors on Shared Devices

If you share a device or payment method with minors, we recommend:

  • Using child-protection and content-filtering software such as:
  • Always logging out of your OrionsBet account after each session.
  • Not using the “remember password” function for your casino login.
  • Protecting your devices and payment methods with secure passwords/PINs.

4. Player-Controlled Limits

We provide a range of tools to help you control your gambling. You can request the activation or adjustment of these limits via your account settings (where available) or by contacting Customer Support.

4.1 Deposit Limits

You can set limits on how much you deposit over specific time periods:

  • Daily deposit limit
  • Weekly deposit limit
  • Monthly deposit limit

Once a deposit limit is reached, no further deposits will be accepted for that period.

  • Requests to decrease limits take effect as soon as reasonably possible.
  • Requests to increase or remove limits may be subject to a cooling‑off period before activation, to prevent impulsive changes.

4.2 Loss Limits

Loss limits cap the net amount you can lose over a chosen period (e.g., per day, week, or month). Once the limit is reached, further wagering may be restricted until the period resets.

4.3 Wager (Bet) Limits

You may request limits on the maximum amount you can wager per bet or per period. This can help you keep your stakes at a level that is comfortable and sustainable.

4.4 Session and Time-Based Controls

Where available, you may:

  • Set maximum session durations.
  • Receive reminders about how long you have been playing.
  • Use short time-out periods (see Section 5).

5. Time-Outs and Self-Exclusion

If you feel you need a break from gambling, OrionsBet offers both temporary and long-term exclusion tools.

5.1 Short-Term Time-Out

A time-out temporarily suspends your access to gambling services for a defined period, for example:

  • 1 day
  • 3 days
  • 5 days
  • 1 week (or other short periods, where available)

During a time-out:

  • You will not be able to deposit or wager.
  • You may still receive account-related communications where legally required.

5.2 Long-Term Self-Exclusion

If you feel that your gambling is out of control or at risk of becoming problematic, we strongly recommend self-exclusion.

  • Minimum self-exclusion period: typically 6 months.
  • Longer or indefinite exclusions are available on request.
  • During self-exclusion:
    • You will not be able to log in, deposit, or gamble.
    • We will take reasonable steps to prevent the opening of new accounts in your name.
    • Promotional communications to you will be discontinued, where technically possible.

Self-exclusion is considered a serious and protective measure. Indefinite or permanent exclusions may not be reversible. If you are considering self-exclusion, we also encourage you to:

  • Contact a professional support organisation.
  • Install blocking software on your devices to restrict access to gambling sites.
  • Inform trusted family or friends of your decision, if you feel comfortable doing so.

6. Reality Checks and Account History

Maintaining awareness of your gambling behaviour is essential to staying in control.

6.1 Reality Checks

Where available, you can enable periodic on-screen reminders that show:

  • How long you have been playing.
  • Your current balance.
  • Your net result (win/loss) for the session.

These reminders help you pause, reflect, and decide whether to continue, take a break, or stop.

6.2 Access to Your Account History

You can review:

  • Deposit and withdrawal history.
  • Wagering activity.
  • Bonus and promotion usage.

We recommend regularly reviewing your account history to monitor your spending and identify any patterns that may be concerning.

7. Our Internal Controls and Staff Training

OrionsBet implements internal procedures designed to support responsible gambling, including:

  • Training customer support staff to:
    • Recognise potential signs of problem gambling.
    • Provide information about responsible gambling tools.
    • Direct players to professional support services when appropriate.
  • Monitoring for unusual or high‑risk behaviour patterns, where technically feasible.
  • Applying responsible gambling measures consistently and in line with our Terms and Conditions and applicable regulations.

While our tools and procedures are designed to support you, they cannot replace your own responsibility to manage your gambling decisions and finances prudently.

8. Tips for Gambling Responsibly

To help you keep your gambling under control, consider the following guidelines:

  • Set a budget before you start and stick to it.
  • Set a time limit for each session and take regular breaks.
  • Never gamble with money intended for rent, bills, savings, or debts.
  • Do not gamble if you are:
    • Under the influence of alcohol or drugs.
    • Tired, stressed, or emotionally upset.
  • Do not chase losses. Accept that losses are part of gambling.
  • Treat any winnings as a bonus, not a guaranteed outcome or regular income.
  • Use our deposit, loss, and time limits as soon as you start playing.
  • If gambling stops being fun, stop gambling and seek help.

9. Independent Help and Support

If you are concerned about your gambling or about someone close to you, we strongly encourage you to seek independent, professional support. The following organisations offer confidential help, advice, and counselling (many provide services in multiple languages and online):

  • Gambling Therapy
    International online support for anyone affected by problem gambling.
    Website: https://www.gamblingtherapy.org

  • GamCare
    UK-based organisation providing information, advice, and free counselling.
    Website: https://www.gamcare.org.uk
    Live chat and helpline details available on their website.

  • Gamblers Anonymous (GA)
    Fellowship of men and women who share their experience to help each other recover from problem gambling.
    Website: https://www.gamblersanonymous.org

  • BeGambleAware (where accessible)
    Information and resources to help people make informed decisions about their gambling.
    Website: https://www.begambleaware.org

Depending on your country of residence, local or national helplines and counselling services may also be available. We recommend searching for problem gambling services specific to your jurisdiction.

10. Software Tools to Restrict Gambling Access

In addition to the tools we provide, you may wish to use independent software to help you limit or block access to gambling websites and apps:

  • Gamban – Blocks access to most online gambling sites and apps.
    Website: https://www.gamban.com

  • BetBlocker – Free tool that allows you to block gambling sites on your devices.
    Website: https://www.betblocker.org

  • Other Website Blockers – General website blocking tools and parental controls can also be configured to restrict access to gambling content.

These tools are managed by third parties and are not operated or controlled by OrionsBet. We are not responsible for their performance, but we recognise them as useful additional protection for some players.

11. Limitations of Our Responsibility

OrionsBet provides tools, information, and support to help you manage your gambling. However:

  • We cannot fully assess your financial situation or personal circumstances.
  • We cannot guarantee that our tools will prevent all instances of excessive or harmful gambling.
  • Responsible gambling ultimately depends on your own choices and behaviour.

By using our services, you acknowledge that you are responsible for your gambling decisions and for using the available tools in a way that is appropriate to your circumstances.

12. Changes to This Responsible Gambling Policy

OrionsBet may update this Responsible Gambling Policy from time to time to reflect:

  • Changes in legal or regulatory requirements.
  • Improvements to our responsible gambling tools.
  • Developments in industry best practices.

Any substantial changes will be published on this page and will take effect from the date of publication. We encourage you to review this policy periodically.

13. Contacting Us About Responsible Gambling

If you:

  • Wish to set, modify, or remove a responsible gambling limit.
  • Want to request a time-out or self-exclusion.
  • Have questions about our responsible gambling tools.
  • Are concerned about your own gambling or that of someone else using our platform.

Please contact our Customer Support team:

  • Live Chat: Available 24/7 on the OrionsBet website

Please clearly state in your message that your request relates to responsible gambling so we can prioritise and handle it appropriately.

OrionsBet Casino is committed to supporting a safe and responsible gaming environment. We strongly encourage all players to make use of the tools and resources provided, and to seek professional help whenever gambling ceases to be a form of entertainment and begins to create problems in any area of life.