Privacy Policy – OrionsBet Casino

Last updated: 2026

This Privacy Policy explains how OrionsBet Casino (“OrionsBet”, “we”, “us”, “our”) collects, uses, discloses, and protects your personal data when you visit or use our website, mobile site, and related services (collectively, the “Services”).

By creating an account, accessing, or using the Services, you confirm that you have read and understood this Privacy Policy and agree to the processing of your personal data as described here.

1. Data Controller and Contact Details

The Services are owned and operated by:

Famagousta B.V.
Registered office: Curaçao
Operating under a Curaçao Gaming Control Board license.

Certain processing and operational services may also be performed by related entities, including:

Green Champions Leader S.R.L.
Registered office: Costa Rica

For any questions about this Privacy Policy or your personal data, you may contact us at:

  • Email: [privacy@orionsbet.com]
  • Customer Support (Live Chat): Available 24/7 via the website

2. Scope of this Privacy Policy

This Privacy Policy applies to:

  • Visitors to our website and mobile site
  • Registered players and account holders
  • Participants in our promotions, VIP program, sportsbook, and casino products
  • Individuals who contact us via live chat, email, or other communication channels

This Privacy Policy does not apply to third-party websites, apps, or services that may be linked to or from our Services. We are not responsible for the privacy practices of such third parties. You should review their privacy policies separately.

We process your personal data only where we have a valid legal basis, which may include:

  • Performance of a contract – to provide you with the Services, including account creation, deposits, gameplay, withdrawals, bonuses, and customer support.
  • Compliance with legal obligations – to comply with licensing, anti-money laundering (AML), counter-terrorist financing (CTF), know-your-customer (KYC), fraud prevention, responsible gambling, tax, and other regulatory requirements.
  • Legitimate interests – to operate, secure, improve, and promote our Services, to prevent abuse, and to protect our rights, provided that such interests are not overridden by your fundamental rights and freedoms.
  • Consent – where required by law for specific purposes, such as certain marketing communications or the placement of non-essential cookies and similar technologies.

Where processing is based on your consent, you may withdraw that consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

4. Categories of Personal Data We Collect

We collect and process the following categories of personal data:

4.1 Registration and Account Data

Collected when you register, maintain, or update your account:

  • Full name
  • Username and password
  • Date of birth and proof of age
  • Residential address and country of residence
  • Email address
  • Telephone number (if provided)
  • Preferred language and currency
  • Account status and account settings

4.2 Identity and Verification (KYC) Data

Collected to comply with AML/KYC and regulatory obligations, particularly before processing withdrawals:

  • Copies of government-issued identification documents (e.g., passport, ID card, driver’s license)
  • Proof of address (e.g., utility bill, bank statement, government letter)
  • Payment ownership verification (e.g., redacted bank statements, screenshots of e-wallet accounts, crypto wallet ownership proofs)
  • Selfies or video verification where required to confirm identity

4.3 Financial and Transaction Data

Collected in connection with deposits, withdrawals, and gameplay:

  • Deposit and withdrawal history (amounts, dates, methods, currencies)
  • Payment method details (e.g., masked card numbers, e-wallet identifiers, crypto wallet addresses)
  • Bonus claims, wagering activity, and bonus status
  • Account balances, bets placed, wins, and losses
  • Chargeback and dispute information

We do not store full card details on our own infrastructure. Card data is processed via certified payment providers in accordance with applicable security standards (e.g., PCI-DSS where applicable).

4.4 Gameplay and Usage Data

Collected when you use the Services:

  • Game selections and playing history (casino games, live dealer, crash games, sportsbook bets)
  • Time, frequency, and duration of sessions
  • Bet sizes, outcomes, and RTP-related statistics on a per-account basis
  • Device and technical information (see Section 4.5)
  • Bonus and promotion participation history
  • Responsible gambling tools usage (limits, self-exclusion, time-outs)

4.5 Technical and Device Data

Collected automatically when you access the Services:

  • IP address and approximate location inferred from IP
  • Device identifiers and characteristics (e.g., device type, operating system, browser type and version, screen resolution)
  • Log files (login attempts, security events, system errors)
  • Access times, pages visited, referral URLs, clickstream data
  • Information collected via cookies and similar technologies (see Section 9)

4.6 Communication and Support Data

Collected when you contact us or we contact you:

  • Content of live chat sessions, emails, or messages
  • Records of complaints, inquiries, and support tickets
  • Internal notes made by our support and risk teams
  • Marketing preferences and consent records

4.7 Special Categories of Data

We do not intentionally collect special categories of personal data (e.g., health, religion, political opinions) except where they may arise incidentally in communications initiated by you (for example, when you inform us about a gambling addiction or health issue). Such information is processed strictly as necessary to comply with responsible gambling and regulatory obligations and to protect your vital interests.

5. Purposes for Which We Use Your Data

We use your personal data for the following purposes:

5.1 To Provide and Manage the Services

  • Creating and managing your player account
  • Allowing you to access and use our casino, live dealer, crash games, and sportsbook
  • Processing deposits, wagers, wins, withdrawals, and bonus credits
  • Operating the VIP program and tailored promotions
  • Providing multilingual customer support and technical assistance
  • Verifying your identity, age, and eligibility to use the Services
  • Performing AML/CTF checks and ongoing monitoring
  • Preventing, detecting, and investigating fraud, collusion, money laundering, and other unlawful or prohibited activities
  • Complying with licensing conditions imposed by Curaçao and other relevant authorities
  • Meeting record-keeping, reporting, and audit obligations

5.3 To Enforce Our Terms and Protect Our Rights

  • Enforcing our Terms and Conditions, Bonus Terms, and internal policies
  • Investigating suspicious behavior, misuse, or violations
  • Managing disputes, chargebacks, and complaints
  • Exercising or defending legal claims

5.4 To Improve, Optimize, and Secure the Services

  • Monitoring performance and stability of our systems
  • Conducting analytics and statistical analysis on aggregated or pseudonymized data
  • Detecting and mitigating security incidents, unauthorized access, bots, and abuse
  • Developing new features and improving user experience

5.5 Marketing, Promotions, and Personalization

  • Sending service-related communications (e.g., account notifications, policy updates, transactional confirmations)
  • Sending marketing communications, promotions, and offers, including casino and sportsbook bonuses, where permitted by law and in line with your preferences
  • Personalizing content, promotions, and recommendations based on your activity and preferences
  • Conducting surveys, feedback requests, and market research

You can opt out of marketing communications at any time (see Section 10).

5.6 Responsible Gambling and Player Protection

  • Providing and administering responsible gambling tools (deposit limits, loss limits, wager limits, time-outs, self-exclusion)
  • Monitoring behavior to detect potential signs of problematic gambling
  • Contacting you or applying restrictions where we reasonably believe you may be at risk
  • Cooperating with support organizations and regulators, where required

6. Cookies and Similar Technologies

We use cookies and similar technologies to operate and enhance the Services. These may include:

  • Strictly necessary cookies – required for basic site functionality, security, login, and session management.
  • Functional cookies – to remember your preferences (language, currency, game filters).
  • Analytics cookies – to understand how users interact with our Services, improve performance, and troubleshoot.
  • Marketing and personalization cookies – to deliver relevant offers, promotions, and content where permitted by law.

Where required by applicable law, we will obtain your consent before placing non-essential cookies or similar technologies on your device. You can manage your cookie preferences via your browser settings and/or any cookie management tool we provide, though disabling certain cookies may affect the functionality of the Services.

For more details, see our separate Cookie Policy (if available) or contact us using the details in Section 1.

7. Disclosure and Sharing of Personal Data

We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate contractual safeguards:

7.1 Group and Operational Entities

  • Our affiliated and associated companies, including Famagousta B.V. and Green Champions Leader S.R.L., for operational, compliance, and support purposes.

7.2 Service Providers and Processors

  • Payment service providers, banks, e-wallets, and crypto processors for deposits, withdrawals, and payment verification
  • KYC, AML, and identity verification providers
  • Fraud prevention and risk management providers
  • IT, hosting, cloud, and security service providers
  • Analytics, customer support, and marketing tools providers
  • Game providers and platforms (for game delivery, RNG, and technical integration)

These third parties act as processors or independent controllers depending on the circumstances and are required to process your data only in accordance with our instructions and applicable law, and to implement appropriate security measures.

7.3 Regulators, Authorities, and Law Enforcement

We may disclose personal data where required or permitted by law, including to:

  • Gaming regulators (e.g., Curaçao Gaming Control Board and any other relevant authorities)
  • Financial intelligence units and AML/CTF authorities
  • Tax authorities
  • Courts, law enforcement, and other public authorities in connection with legal obligations, investigations, or legal proceedings

7.4 Professional Advisors

  • Lawyers, auditors, consultants, and other professional advisors where necessary to protect our legitimate interests, comply with legal obligations, or manage disputes and audits.

7.5 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or similar transaction, your personal data may be transferred to the acquiring or successor entity, subject to this Privacy Policy or a policy providing an equivalent level of protection.

We do not sell your personal data to third parties for their independent marketing purposes.

8. International Data Transfers

Due to the global nature of online gaming and our operational structure, your personal data may be transferred to and processed in countries outside your country of residence, including jurisdictions that may not provide the same level of data protection as your home country.

Where required by applicable law, we implement appropriate safeguards for such transfers, which may include:

  • Contractual protections (such as standard contractual clauses where applicable)
  • Technical and organizational security measures
  • Limiting access to data on a need-to-know basis

By using the Services, you acknowledge that your data may be transferred internationally as described in this Privacy Policy.

9. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including:

  • Providing and maintaining your account and the Services
  • Complying with legal, regulatory, and reporting obligations (including AML/CTF, gaming regulations, and tax laws)
  • Resolving disputes, enforcing our terms, and protecting our rights

Retention periods may vary by jurisdiction and category of data, but typically:

  • Account, transaction, and KYC data are retained for a minimum period required by applicable gaming and AML/CTF laws (often 5–10 years after account closure or last transaction, depending on jurisdiction).
  • Communication and support records are retained for as long as necessary to manage inquiries and comply with regulatory requirements.
  • Data related to self-exclusion and responsible gambling may be retained for longer where required to ensure ongoing protection and to comply with legal obligations.

When personal data is no longer needed for the purposes described above, we will securely delete, anonymize, or aggregate it.

10. Your Rights

Your rights in relation to your personal data depend on applicable law and your jurisdiction. Subject to legal and regulatory constraints, you may have some or all of the following rights:

  • Access – to obtain confirmation whether we process your personal data and, if so, to receive a copy and certain information about the processing.
  • Rectification – to request correction of inaccurate or incomplete personal data.
  • Erasure – to request deletion of your personal data, where there is no overriding legal basis for continued processing (for example, where we are required by law to retain certain data, we may not be able to delete it immediately).
  • Restriction – to request that we restrict the processing of your personal data under certain circumstances.
  • Objection – to object to processing based on legitimate interests, including profiling, where your particular situation justifies it and we do not have compelling legitimate grounds to continue.
  • Data portability – to request a copy of certain personal data in a structured, commonly used, and machine-readable format, and to transmit it to another controller where technically feasible.
  • Withdraw consent – where processing is based on your consent, to withdraw that consent at any time (e.g., for certain marketing activities).
  • Marketing opt-out – to opt out of direct marketing communications at any time.

To exercise any of these rights, contact us using the details in Section 1. We may need to verify your identity before fulfilling your request. We will respond within the timeframe required by applicable law.

Please note that, due to our licensing and AML/CTF obligations, we may be required to retain certain data and may not always be able to fully comply with requests for erasure or restriction.

11. Marketing Communications

We may use your contact details (such as email address, phone number, or in-account messaging) to send you:

  • Service and transactional notifications (e.g., account changes, security alerts, deposit and withdrawal confirmations)
  • Promotional offers, bonuses, free spins, tournaments, VIP program invitations, and sportsbook promotions, where permitted by law

You can control your marketing preferences by:

  • Using the unsubscribe link in marketing emails
  • Adjusting your preferences in your account settings (where available)
  • Contacting customer support or emailing us at [privacy@orionsbet.com]

Opting out of marketing communications will not affect the receipt of essential service-related communications.

12. Security of Your Data

We implement appropriate technical and organizational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. These measures include, without limitation:

  • SSL/TLS encryption for data transmission between your device and our servers
  • Secure server infrastructure and restricted access to systems and databases
  • Role-based access control and staff confidentiality obligations
  • Regular monitoring for suspicious activity, fraud, and abuse
  • Use of certified random number generators (RNGs) for game fairness

While we take reasonable steps to protect your personal data, no system or transmission method can be guaranteed to be 100% secure. You are responsible for:

  • Keeping your login credentials confidential
  • Using strong and unique passwords
  • Logging out after each session
  • Informing us immediately if you suspect unauthorized access to your account

13. Responsible Gambling and Sensitive Situations

We are committed to promoting responsible gambling and protecting vulnerable players. In this context, we may:

  • Monitor your gameplay patterns to identify potential signs of problematic gambling
  • Contact you to offer information, tools, or support if we identify such patterns
  • Apply limits or restrictions on your account, including self-exclusion, where appropriate or required by law
  • Cooperate with responsible gambling organizations and regulators

If you inform us about a gambling problem or other sensitive personal circumstances, we will use that information solely to protect you and to comply with our regulatory obligations.

14. Children and Underage Persons

Our Services are strictly not intended for, and not directed to, individuals under the legal age for gambling in their jurisdiction. We do not knowingly collect or process personal data of minors.

We perform age and identity verification as part of our KYC procedures. If we discover that a minor has provided personal data or accessed the Services:

  • The account will be immediately closed
  • Any activity will be cancelled, and any winnings may be voided in accordance with applicable law and our Terms and Conditions
  • The personal data will be deleted as soon as reasonably possible, subject to legal obligations

If you believe that a minor has used our Services, contact us immediately.

Our Services may contain links to third-party websites, services, or content (including payment providers, game studios, affiliate sites, and review platforms). We do not control and are not responsible for the privacy practices of these third parties.

When you leave our website or access a third-party integration, you should review the privacy policies of those third parties before providing any personal data.

16. Changes to this Privacy Policy

We may update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or regulatory guidance.

When we make material changes, we will:

  • Post the updated Privacy Policy on our website with a new “Last updated” date, and
  • Where required by law, notify you via email, in-account message, or other appropriate means.

Your continued use of the Services after any changes become effective constitutes your acceptance of the updated Privacy Policy.

17. Contact and Complaints

If you have any questions, concerns, or requests regarding this Privacy Policy or our processing of your personal data, you can contact us at:

We will investigate and attempt to resolve any complaints regarding the use and disclosure of personal data in accordance with this Privacy Policy and applicable law.

Depending on your jurisdiction, you may also have the right to lodge a complaint with your local data protection authority or other competent supervisory authority if you are not satisfied with our response.

By registering an account or using the Services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.